AIG Insurance Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She has covered topics as easy as insuring a car, and as difficult as transparency in healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
AIG Review Score
3 Stars
American International Group (AIG) was founded in 1919, making it a well-established insurance carrier with more than a century of experience in offering quality insurance policies and services to businesses and individuals alike. Today, AIG is one of the largest insurance carriers in the world.
AIG offers commercial insurance, group accident and health insurance, and some specialty property and casualty insurance products for high-net-worth individuals.
AIG’s long-standing history and massive size have helped it to earn a reputation as a notably stable company. The carrier currently supplies coverage to more than 90 million customers across 200 different countries.
AIG’s long-standing status and amount of in-force insurance aid the carrier’s reputation as a financially stable insurance provider. AM Best, the leading global credit rating agency monitoring the insurance industry, gives AIG an “A” rating, indicating the carrier is a stable choice for insurance customers.
We award AIG a final rating of 3 out of 5 stars. The carrier’s long-standing status as one of the largest insurance carriers in the world demonstrates staying power. AIG also has strong financial stability and offers coverage to customers across the globe.
In recent years, AIG has been the recipient of a torrent of negative online reviews, including complaints with the Better Business Bureau (BBB). Most third-party consumer ratings remain low. But as the company touts a significant turnaround in 2024 based on strategic deconsolidation and underwriting discipline, other surveys are now finding that the company is trusted and receives a low level of complaints for its individual insurance products.
Overall, we recommend working together with an independent insurance agent to find the coverage you need most from a reputable carrier that takes care of its customers.
AIG Pros and Cons
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AIG Products
AIG caters to both businesses and high-net-worth individuals, and offers several types of coverage, including:
Commercial/Group Insurance Solutions
- Accident and health insurance
- Casualty insurance
- Commercial property insurance
- Cyber insurance
- Excess and surplus lines
- Management and professional liability insurance
- Multinational solutions
Individual Insurance Products
- Travel insurance
- Homeowners insurance
- Collections insurance
- Yacht insurance
- Automobile insurance
- Equine insurance
- Excess liability (umbrella) insurance
AIG offers a range of coverage options that may be right for both businesses and individuals.
AIG Homeowners Insurance
AIG's comprehensive homeowners policy is designed for high-net-worth individuals with high-value homes. In addition to standard property and liability coverage, some highlights of AIG's homeowners policies include:
- Coverage for landscaping, breakage of fragile items, and damage caused by domestic pets
- Coverage for homes outside of the United States
- Coverage to rebuild on-site to match your home's exceptional building quality, even if doing so exceeds your policy limit
- Claims can be settled in cash without any obligation to replace lost items or repair damaged property
- Damaged personal property can be repaired or replaced with new item(s), without deductions for depreciation
- Additional living expenses will be made available if your home becomes uninhabitable after a loss
AIG also offers condominium and co-op insurance, as well as historic homes insurance.
AIG Personal Auto Insurance
AIG allows its policyholders to cover on one policy all types of vehicles, from everyday automobiles to antique and collector cars, motorcycles, motor homes, all-terrain vehicles, golf carts, and more.
Additional coverage types, features, and benefits
In addition to all the standard coverage you'd expect to find, such as bodily injury liability and property damage liability, collision, comprehensive, and personal injury protection, AIG also provides some unique offerings to its policyholders.
Unlimited capacity
You can insure an unlimited number of vehicles per policy, including regular-use automobiles, collector cars, motorcycles, golf carts, motor homes, and more.
Worldwide liability coverage
Most auto insurance policies limit coverage to accidents that happen in the U.S. and its territories. AIG offers protection wherever you travel (with some restrictions).
High liability limits
Liability limits of up to $1 million per occurrence are included. Umbrella liability coverage, with limits up to $100 million, can also be purchased.
Agreed value coverage
If a covered total loss occurs, you'll receive the agreed-upon value, regardless of market depreciation.
New vehicle replacement option
If your new car is totaled within three years of your purchase, you can receive the initially agreed-upon value, replace it with a vehicle from the same make, model, and year; or get a new vehicle of the same make and like model, including hybrids or alternate fuel editions.
Cash settlement option
If your vehicle suffers a covered loss that results in damage of 50% or more than the agreed value, AIG offers you the option of taking an agreed value payout, rather than making repairs.
Rental car reimbursement
No per-day limit on rental car reimbursement if you must rent a car while your damaged vehicle is being repaired. And, you can choose to rent a car of comparable value. Expenses are reimbursed up to $12,500.
Original manufacturers' parts
If repairs must be made, only original manufacturers’ parts will be used. The only exceptions are window glass and parts that are no longer made.
AIG auto insurance average prices
AIG auto insurance tends to cost more than coverage from other carriers. The average monthly premium for AIG auto insurance is $295.
As with any insurance carrier, your cost of coverage depends on factors like the type of car you drive, your age, your driving record, and more.
What Discounts Does AIG Offer?
AIG does not make public any information about the car insurance discounts that it offers to its high-net-worth customers.
An independent insurance agent can help you find ways to save with AIG.
AIG Customer Service
AIG allows customers to handle claims over the phone or through their website via the self-service tool, 24/7. Many customer service options are available through the official website as well, including payment options and policy information.
- Report claims to your independent insurance agent or by calling AIG
- Make payments online or by phone
AIG’s Contact Center for customer service has the following hours available:
| Days | Hours (CT) | ||
| Monday-Friday | 7 a.m.-7 p.m. |
AIG insurance phone number: 1-800-225-5244
AIG sells insurance through a vast network of brokers, including independent insurance agents. Independent insurance agents are also available to handle claims and insurance concerns for you, making customer service even easier.
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AIG FAQs
AIG’s claims reporting hotline is available for customers in need via a toll-free phone number. Customers can also submit claims and file appropriate reports online through the website, or via mail or fax. Though the carrier does not make an official claims response time frame promise on its website, customers have stated that they were quoted a processing time of 10 to 15 business days.
AIG offers a toll-free phone line for prospective and current customers to get in touch with them during slightly restricted hours, Monday through Friday. However, the carrier’s claims reporting department can be reached 24/7.
While customers can report claims via phone, AIG encourages claims reporting through its website. Customers can file claims in three simple steps. Additional information about what documentation is needed for each specific type of insurance is listed on the carrier’s website. AIG customers can also check the status of their existing claims online at any time.
Customers can file a claim, check their claim's status, pay their bill, update policy preferences such as changing beneficiaries, and learn what types of coverage are available through the official website. However, the carrier’s website is not the most intuitive to browse. The search option is often required for information that should be more readily available via dropdown menus, and even then, certain important information, such as claims processing time frames, appears to be missing.
As far as social media is concerned, the carrier has a presence on Facebook, X, Instagram, and YouTube to make itself more accessible to customers.
https://www.aig.com/home
https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/customer-reviews
https://www.privateclientselect.com/pcs