Delta Dental Review 2025

Delta Dental's customers have numerous ways to make customer service inquiries. The company offers service by phone, fax, email, and regular mail. For phone inquiries, the website directs customers to the appropriate phone contact depending on the state they are in and whether they get coverage individually or from an employer. Customers also can download a comprehensive mobile app where most customer service activities can be accessed.

Delta Dental does not provide much detail about its claims process, but this is normal for a health or dental insurer. Claims are typically filed by the dental provider on behalf of the policyholder. Delta Dental's customers can check on the status of a claim on the company's mobile app.

Delta Dental has a lot to offer, and so does it's website. It's a little busy and difficult to navigate in some places, but there is a large volume of information available. The carrier has a social media presence on LinkedIn, Facebook, X, and YouTube.

Delta Dental offers several individual dental insurance plans, including the following:

• Delta Dental PPO: Access to a network of dentists who accept reduced fees for covered services, giving you the lowest out-of-pocket costs.
• Delta Dental Premier: Delta's original fee-for-service plan that offers the largest network of dentists. These dentists have agreed to contracted fees with Delta Dental, so for covered services, you pay no more than your copay and deductible.
• Delta Dental PPO Plus Premier: Combines the Delta Dental PPO and Delta Dental Premier networks, which gives you the benefits of Delta Dental PPO and more. With this plan, even if your Delta Dental Premier dentist is not in the PPO network, you still receive the benefit of that dentist's contracted fee.
• DeltaCare USA (HMO): Delta Dental’s dental HMO, which offers low-cost dental coverage with a focus on preventive care. Enjoy minimal or no copayments for preventive care and choose from a network of dentists to manage your dental needs.
• Delta Dental Patient Direct: A dental service discount plan in which you choose from a panel of participating dentists who charge discounted fees for their services. You pay the discounted fee directly to your dentist at the time of treatment, with no paperwork to file.

An independent insurance agent can help you decide if one of Delta Dental's individual dental insurance plans is right for you.

Delta Dental has several decades of experience and is highly rated by AM Best and the BBB. There is some mixed customer feedback, however. Delta Dental may be a great insurance company for some, and not a right fit for others.